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FAQ

Custom Orders 

I gladly accept custom orders.  All custom orders must be paid for in full before the order will be completed.  There is no refund on custom orders.  Please allow up to 2 weeks for custom orders.  If it will be longer than 2 weeks before the piece can be completed, I will notify you immediately.  

Payment and Shipping

Items that are in stock are shipped within 1-2 business days.  I ship via USPS.  If you would like insurance added, please let me know in advance.  

 

 

Returns & Refunds

Return Policy

 

PLEASE be sure to make your selection carefully. If you have questions regarding an item, please ask BEFORE purchasing the item. 

 

 

Requests for returns/ exchanges are handled on a case by case basis. Please notify me within 7 days of receiving the item to discuss your situation. Items must be returned in like new condition and we cannot refund original shipping charges. The buyer will be responsible for return shipping costs. We HIGHLY recommend purchasing insurance on returned items. If an item is lost in transit during a return, we cannot be held responsible for the item or for reimbursing the customer for the item. Returned and exchanged merchandise must be received by no later than 30 days after the item is originally received by the customer. If items aren't returned within 30 days of the original receipt, then the return or exchange will be void.